European lotteries are committed to address illegal gambling and related criminal activities while at the same time minimising any potential harm on society and vulnerable groups.
Whilst EL members are committed, where treatment services exist, to collaborate with and provide support to service providers, the primary aim of members is to establish Responsible Gaming programmes to minimize the risk for all parts of society, in particular for vulnerable groups.
The EL Responsible Gaming Working Group, through collaboration with EL members, has developed a standard that aims to promote the adoption of best practise across the EL membership.
The areas covered in the standard include:
- employee training
- sales agents´ programmes
- game design
- remote gaming channels
- advertising and marketing
- treatment referral
- player education
- stakeholder engagement
- reporting, measurement and certification
- Electronic Gaming Machines (EGM's)
The private section of this site, available for our members only via the login, provides advice, guidance and facilitates access to experts with the aim of aiding our members in the development of their Responsible Gaming programmes.
We hope that you will find this resource helpful and hope to collaborate with you as we evolve the standard.