EL Industry Days 2026 - FAQ

Registration and programme 

1. What are the dates of the EL Industry Days and where do they take place?
   The EL Industry Days take place from 7 to 10 June 2026 in Marrakech, Morocco.  
    
2. Who can participate in the EL Industry Days?
   The EL Industry Days are open to EL Lottery Members ONLY. If you have any questions about participation, please contact us at id26@european-lotteries.eu. 
    
3. How can I register for the Industry Days?
   Registration is possible via the EL website. Kindly note that as soon as the invoice has been issued, all registrations cancellations will be charged, if not replaced by a colleague.
    
4. What are the ticket types and the fees?
   The EL Industry Days are open to EL Lottery Members only. The fee is 950.- EUR (ex. VAT). 
    
5. What does my registration include? 
   All sessions of the business programme, meals during the event, transfer from Ménara Airport to designated EL hotels and venue, admission to welcome reception (Sunday 7 June), admission to the EL Partners’ Exclusive Evening (Monday 8 June), and admission to the closing event (Tuesday 9 June) and coffee and lunch during the breaks.
    
6. Does my registration fee include accommodation? 
   No, the registration fee does not include accommodation. 
    
7. How can I book my accommodation?          
   To ensure a smooth and secure stay in Marrakech, participants are requested to book their accommodation through EL during the registration process. The event takes place during a highly touristic period, when hotel availability in Marrakech is limited and public rates are subject to significant increases. By booking through EL, participants are guaranteed: Confirmed room availability within the selected hotels; Negotiated and preferential rates, secured specifically for the event, and; Proximity to the main event venue, ensuring logistical convenience. Your invoice will include the registration fee and hotel rate of your chosen hotel.  The hotel packages include a three night stay in a single-occupancy room with breakfast (standard breakfast buffet). Accommodation booked outside the EL allocation cannot be guaranteed and may result in higher costs or limited availability. For these reasons, participants are advised to rely on the official accommodation arrangements communicated by EL. 
    
8. Can I book extra nights outside the official event dates?   
   Yes. Any request for extra nights must be sent directly to the official event email address (id26@european-lotteries.eu). Extra nights are upon request only, subject to hotel availability, with no guarantee of availability or of the negotiated event rate. If confirmed, extra nights must be paid directly on site at the hotel and will not be included in the event invoice.
    
9. What happens once I have registered?
   After registering online, you will receive a notification message on the website and via email. You will then receive a confirmation email with the invoice. Further practical information will be shared shortly before the Industry Days. 
    
10. Can I cancel my registration?           
    No. Once the invoice has been issued, the full participation fee and accommodation costs remain due in all cases. No refunds will be processed after the invoice is issued. If a registered participant is unable to attend, they may be replaced by a colleague from the same organisation at no additional cost. Substitutions must be communicated in writing prior to the event. Aside from participant substitutions, no cancellations or refunds will be accepted once invoicing has taken place.
     
11. Is there a dedicated accompanying persons programme?            
    No. If you have questions about bringing an additional person, please send an email to id26@european-lotteries.eu.  

Travel information 

1. Do I need a visa to enter Morocco? 
   Visa requirements depend on your nationality. Citizens of the EU and many other countries may enter Morocco visa-free for stays of up to 90 days. EU citizens must travel with a valid passport, as national ID cards are not accepted for entry into Morocco. Participants who require a visa should apply in advance at the nearest Moroccan consulate. We recommend verifying current entry conditions via the Ministry of Foreign Affairs in Morocco. (https://www.acces-maroc.ma/) on via your own ministry prior to travel.
    
2. How can I reach Marrakech?
   Marrakech is most easily reached by air. Marrakech Menara Airport (RAK) is the main international airport serving the city, with flights from major European hubs and other international destinations. Direct and connecting flights operate regularly; travel time from many European cities is approximately 3 to 5 hours by plane. Note: Direct flights to Marrakech Menara from some smaller European airports may be seasonal and availability can vary by airline. 
    
3. How will I know where to go when I arrive at Marrakech Menara Airport (RAK)?
   Hosts with distinctive EL signs will be waiting for you after baggage reclaim.
    
4. How do I get from the airport to Marrakech? 
   For your convenience, shuttle transfers between Marrakech Ménara airport and the official hotels will run every 30 minutes on Sunday June 7 (all day) and Monday June 8 (morning). Shuttle transfers between the official hotels and airport will run on Wednesday June 9. 
    
5. What is the recommended mode of transportation in Marrakech? 
   Once in Marrakech, taxis offer the most straightforward way to reach key sites. For a more local flavour, the city’s narrow medina streets — best explored on foot — invite wandering through souks and historic quarters.

Practical information

1. What language will be used for the official Industry Days programme?    
   The language used for the official business programme is English. French interpretation is foreseen.
    
2. How can I stay updated on event announcements?
   Regular updates will be sent by email in the run up to the event. Participants are encouraged to check the website frequently for the latest information.
    
3. Which languages are spoken in Morocco?  
   Arabic and Amazigh are the official languages. French is widely used in business and hospitality environments, and English is increasingly spoken in hotels, restaurants, and tourist areas.
    
4. What currency is used, and can I pay by card?       
   The Moroccan Dirham (MAD) is the local currency. Major hotels, restaurants, and shops accept credit cards, though smaller establishments may require cash. ATMs are widely available, and currency exchange services can be found at airports, banks, and authorised bureaus.
    
5. What should I know about phone usage and internet charges?     
   International roaming charges may apply. Mobile coverage is generally strong in Marrakech and other urban centres. Local prepaid SIM cards and data packages are available at the airport and throughout the city. Most hotels and venues offer complimentary Wi-Fi.
    
6. What is the weather like in June?     
   June marks the beginning of the warm season in Marrakech, with daytime temperatures typically ranging between 28°C and 34°C. Evenings are generally pleasant but can remain warm. Rain is rare during this period. Light clothing is recommended, along with sun protection and adequate hydration.
    
7. What is the local time zone in June? 
   In June, Morocco operates on Western European Summer Time (WEST), which is GMT+1.
    
8. Are there any health or safety recommendations?
   Standard travel precautions apply. Bottled water is recommended. Medical facilities in Marrakech are reliable. Visitors should keep personal belongings secure and follow local safety guidance. 
    
9. Are there are cultural norms I should be respectful of?
   Morocco is a predominantly Muslim country; respecting local dress codes and customs is advised.
    
10. What electrical plugs are used?       
    Morocco uses Type C and Type E plugs (230V, 50Hz). European plugs typically work without an adapter, while travellers from other regions may require a converter.

Terms and Conditions

• Registration
  Registration for the EL Industry Days 2026 must be completed through the official website of The European Lotteries (EL). All registrations are subject to validation by EL. Participants must provide accurate and complete information, including the selected accommodation category. Registrations are processed on a first-come, first-served basis.
   
• Payment and Invoicing         
  Once a registration is validated, EL will issue the invoice for participation fees and accommodation. All invoices must be paid in full within the stated deadline. A registration is considered final only once full payment has been received.
   
• Cancellation and Refund Policy        
  After an invoice has been issued, the full participation fee and accommodation costs remain due. No refunds will be provided once invoicing has occurred. If a participant is unable to attend, they may nominate a colleague from the same organisation as a substitute, at no additional cost. Substitutions must be communicated in writing to the official email address of the event - id26@european-lotteries.eu - prior to the event. Aside from substitutions, cancellations will not be accepted after the invoice has been issued.
   
• Accommodation Conditions 
  The accommodation category selected during registration determines the final invoiced amount. Participants are required to stay in one of the hotels designated by EL for the event. Any additional personal hotel expenses (extra nights, mini
  bar, laundry, incidentals, etc.) must be settled directly by the participants.
   
• Programme Modifications    
  EL reserves the right to modify the programme, speakers, schedule, or event venues if required for operational or logistical reasons. Such modifications shall not entitle participants to refunds or compensation.
   
• Liability
  EL shall not be held liable for any personal injury, loss, theft, or damage to personal property occurring during the event or while travelling to or from Morocco. Participants are strongly advised to arrange adequate personal, travel, and health insurance prior to departure.
   
• Travel and Visa Requirements         
  Participants are responsible for ensuring compliance with all entry requirements for Morocco. EU citizens must travel with a valid passport; national ID cards are not accepted. For participants requiring a visa, it is recommended to apply well in advance at the relevant Moroccan diplomatic mission. EL cannot be held responsible for denied entry or delays caused by incomplete travel documentation.
   
• Data Protection         
  Personal data collected during registration will be processed by EL solely for event administration, communication, accommodation coordination, and security purposes. Data may be shared with third-party providers strictly as needed for event operations (e.g., hotels, transport, technical services). By registering, participants consent to this processing. Should you have any questions please contact us at info@european-lotteries.org.
   
• Photography and Recording 
  Sessions and activities during the event may be photographed, filmed, or recorded. EL may use such material for reporting, communication, or promotional purposes. Participants who prefer not to appear in such materials must notify EL in writing before the start of the event.
   
• Governing Law and Jurisdiction       
  These Terms and Conditions are governed by the applicable laws of Belgium, as EL is headquartered in Belgium. Any dispute arising from participation in the event shall fall under the exclusive jurisdiction of the competent courts in Brussels.